Credit will be issued for all merchandise which is returned unused, in the original packaging and is returned within 30 days of invoice purchase date. A 20% restocking fee will be charged to your invoice for all returned merchandise. You the buyer will be responsible for all shipping charges.

In order for you to receive credit to your account for returned merchandise a "Return Goods Authorization Number (RGA) must be obtained from Customer Service prior to returning merchandise to Surgical911.com. The following information is required for an RGA. (Please have this information ready when you call.)

Customer Account Number
Invoice Number
Date of Invoice
Customer Purchase Order Number
Credit Card Information
Reason For Return

Please note: No returns will be accepted after 30 days from the date of invoice.

All instruments are made of stainless steel unless otherwise stated.

All prices are F.O.B. Old Saybrook, Connecticut, USA, subject to change without notice.

Our terms are Net 30 days to hospital approved accounts. All other purchases are net credit. There is no minimum order requirement.

All instruments are guaranteed to be free from defects in material and workmanship. Any instrument which proves defective in workmanship or material, will either be repaired or replaced, at our discretion, without charge. This guarantee is void for instruments serviced by anyone other than the Surgical911.com Instrument Repair Service.

Instruments are carefully inspected before shipment. Any claims for damages must be made within ten (10) days of dated receipt of shipment.

All orders are subject to acceptance by Surgical911.com, Old Saybrook, CT 06475 USA.

For complete Repair Service, call 1-800-414-8256 for a repair RMA and/or price quote.